App Support

Welcome to the official support page for the J&E Cash ‘n Carry mobile app.

If you are experiencing a problem with the app, your account or an order, we’re here to assist.

App Support

You can contact J&E Cash ‘n Carry for assistance with:

• Signing in or accessing your account
• Registration issues
• Shopping and product enquiries
• Cart or checkout problems
• Payment-related enquiries
• Order status
• Collection or delivery enquiries
• App notifications
• Barcode scanning
• Technical problems with the mobile app
• Account and personal-information requests

Problems With an Order

If your enquiry relates to an existing order, please provide your order number when contacting us.

This will help our team locate the order and assist you more quickly.

Technical Problems

If you experience a technical problem with the J&E Cash ‘n Carry app, please provide as much information as possible, including:

• What you were trying to do
• What happened
• Any error message displayed
• Whether you are using iPhone or Android
• A screenshot of the problem, where possible

Account and Privacy Requests

For assistance relating to your customer account, personal information or account deletion, please contact our support team.

Where available, account-management and account-deletion options may also be accessed directly through the J&E Cash ‘n Carry app.

Our Mobile App Privacy Policy is available at:

Website

You can also shop or access J&E Cash ‘n Carry online at:

Contact J&E Cash ‘n Carry

For support, please use the official contact details published on the J&E Cash ‘n Carry website or contact us through our existing customer-support channels.

When contacting us about the mobile app, please mention that your enquiry relates to the J&E Cash ‘n Carry app so that it can be directed appropriately.

J&E Cash ‘n Carry
South Africa
Website: je.co.za

© 2026 J&E Cash ‘n Carry. All rights reserved.