App Privacy Policy

Last updated: 26 August 2026

J&E Cash ‘n Carry respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how information is collected, used, stored and protected when you use the J&E Cash ‘n Carry mobile application, our website at je.co.za, and related services.

By using the J&E Cash ‘n Carry app, you acknowledge the practices described in this Privacy Policy.

1. Information We May Collect

Depending on how you use the app, we may collect information including:

Account Information

When you create or use an account, we may collect:

• Your name
• Email address
• Mobile number
• Billing information
• Delivery addresses
• Account login information
• Customer account preferences

Order Information

When you place an order, we may collect and process:

• Products ordered
• Order values
• Delivery or collection details
• Order status
• Customer notes
• Transaction references
• Previous order information

Payment Information

Payments may be processed by third-party payment service providers.

J&E Cash ‘n Carry does not intentionally store your complete debit or credit card details within the mobile application.

Payment providers may collect and process information required to securely complete your transaction in accordance with their own privacy and security policies.

Device and Technical Information

When you use the app, certain technical information may be processed automatically, including:

• Device type
• Operating system
• App version
• IP address
• Error and diagnostic information
• App activity and performance information

This information may be used to maintain, secure and improve the app.

Camera Access

The app may request access to your device camera for features such as barcode scanning.

Camera access will only be used when required for a feature you choose to use.

The app does not continuously access your camera.

Notifications

If you allow push notifications, we may send notifications relating to:

• Your orders
• Order status updates
• Important service information
• Promotions or marketing communications, where applicable

You can control notification permissions through your device settings.

2. How We Use Your Information

We may use your information to:

• Create and manage your customer account
• Process and fulfil orders
• Provide delivery or collection services
• Process payments and transaction confirmations
• Communicate with you about your orders
• Provide customer support
• Improve the app and website
• Detect and prevent fraud, misuse or security incidents
• Maintain records required for operational, accounting or legal purposes
• Send marketing or promotional communications where permitted
• Comply with applicable South African laws and regulations

3. Sharing of Information

We do not sell your personal information.

Information may be shared with third parties where reasonably necessary to operate our services, including:

• Payment service providers
• Delivery and logistics providers
• Technology and hosting providers
• WooCommerce and related e-commerce services
• Service providers assisting with app functionality, communications or infrastructure
• Professional advisers where required
• Government, regulatory or law-enforcement authorities where legally required

These parties may only receive information necessary for the service they provide.

4. Website and WooCommerce Integration

The J&E Cash ‘n Carry app works together with our existing online shopping platform at je.co.za.

Information relating to your customer account, cart, orders and purchases may therefore be processed through the same systems used to operate the J&E Cash ‘n Carry website and WooCommerce store.

5. Data Storage and Security

We take reasonable technical and organisational measures to protect personal information against:

• Loss
• Unauthorised access
• Misuse
• Alteration
• Disclosure
• Destruction

No internet-based service can guarantee absolute security. We nevertheless take reasonable precautions appropriate to the nature of the information processed.

6. Retention of Information

We retain personal information only for as long as reasonably necessary to:

• Provide our services
• Maintain appropriate business and transaction records
• Resolve disputes
• Prevent fraud
• Meet accounting, tax and legal obligations

Different categories of information may be retained for different periods.

7. Your Rights

Subject to applicable law, you may request to:

• Access personal information we hold about you
• Correct inaccurate personal information
• Request deletion of certain personal information
• Object to certain processing
• Withdraw marketing consent
• Request information regarding how your personal information is processed

Certain information may need to be retained where required by law or where necessary for legitimate business or transaction-record purposes.

8. Account Deletion

Where account deletion functionality is available within the J&E Cash ‘n Carry app, you may use that functionality to initiate deletion of your account.

You may also contact J&E Cash ‘n Carry through our support channels if you require assistance regarding your account or personal information.

Deleting an account may not result in the immediate deletion of information that we are legally required or reasonably entitled to retain, including completed transaction, accounting and fraud-prevention records.

9. Children’s Privacy

The J&E Cash ‘n Carry app is intended for customers who are legally permitted to purchase products through our platform.

We do not knowingly collect personal information from children where consent or authorisation would be required by law.

10. Third-Party Services and Links

The app or website may contain links to or use services provided by third parties.

Those third parties may operate under their own privacy policies and terms. J&E Cash ‘n Carry is not responsible for the privacy practices of independent third-party services.

11. POPIA

J&E Cash ‘n Carry processes personal information in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act, 4 of 2013 (POPIA).

We aim to process personal information lawfully, reasonably and only for legitimate business purposes.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to the app
• Changes to our services
• Changes to technology
• Changes to legal or regulatory requirements

The latest version will be published on this page together with the date on which it was last updated.

13. Contact Us

If you have questions about this Privacy Policy, your personal information or the J&E Cash ‘n Carry app, please contact us through our official support page:

https://je.co.za/app-support

You may also contact J&E Cash ‘n Carry using the contact information published on je.co.za.

J&E Cash ‘n Carry
South Africa
Website: je.co.za