Last updated: 22-08-2026<\/strong><\/p>\n J&E Cash ‘n Carry respects the privacy of its customers, website visitors, suppliers, business partners and service providers.<\/p>\n This Privacy Policy explains how we collect, use, store, share and protect personal information when a person:<\/p>\n Visits our website;<\/p>\n<\/li>\n Creates an online account;<\/p>\n<\/li>\n Places or pays for an order;<\/p>\n<\/li>\n Requests a quotation;<\/p>\n<\/li>\n Contacts customer support;<\/p>\n<\/li>\n Subscribes to marketing communications;<\/p>\n<\/li>\n Participates in a promotion; or<\/p>\n<\/li>\n Otherwise interacts with J&E Cash & Carry.<\/p>\n<\/li>\n<\/ul>\n We process personal information in accordance with the Protection of Personal Information Act 4 of 2013, commonly known as POPIA, and other applicable South African laws.<\/p>\n J&E Cash ‘n Carry is the responsible party for personal information processed through its website and online store.<\/p>\n Our contact details are:<\/p>\n J&E Cash & Carry<\/strong> Telephone:<\/strong> 012 327 5000 Depending on how a person interacts with us, we may collect the following information:<\/p>\n This may include:<\/p>\n Full name;<\/p>\n<\/li>\n Username and password;<\/p>\n<\/li>\n Customer or account number;<\/p>\n<\/li>\n Business or trading name;<\/p>\n<\/li>\n Company registration details;<\/p>\n<\/li>\n VAT information; and<\/p>\n<\/li>\n The person\u2019s position within a business.<\/p>\n<\/li>\n<\/ul>\n This may include:<\/p>\n Email address;<\/p>\n<\/li>\n Telephone or mobile number;<\/p>\n<\/li>\n Billing address;<\/p>\n<\/li>\n Delivery address; and<\/p>\n<\/li>\n Business address.<\/p>\n<\/li>\n<\/ul>\n This may include:<\/p>\n Products purchased;<\/p>\n<\/li>\n Quantities and prices;<\/p>\n<\/li>\n Order history;<\/p>\n<\/li>\n Quotations;<\/p>\n<\/li>\n Invoices;<\/p>\n<\/li>\n Credit notes;<\/p>\n<\/li>\n Returns and refunds;<\/p>\n<\/li>\n Delivery instructions; and<\/p>\n<\/li>\n Communications relating to an order.<\/p>\n<\/li>\n<\/ul>\n We may receive payment confirmation, transaction references, payment status and limited payment information from banks and payment service providers.<\/p>\n Complete bank-card information is processed by the payment service provider used during checkout and is not intended to be stored directly by J&E Cash ‘n Carry.<\/p>\n This may include:<\/p>\n IP address;<\/p>\n<\/li>\n Browser type;<\/p>\n<\/li>\n Device type;<\/p>\n<\/li>\n Operating system;<\/p>\n<\/li>\n Pages viewed;<\/p>\n<\/li>\n Products viewed;<\/p>\n<\/li>\n Login activity;<\/p>\n<\/li>\n Referring website;<\/p>\n<\/li>\n Cookie identifiers; and<\/p>\n<\/li>\n Approximate location based on the IP address.<\/p>\n<\/li>\n<\/ul>\n We may keep records of emails, support requests, complaints, telephone conversations, product reviews, WhatsApp messages, survey responses and other communications.<\/p>\n Personal information may be collected:<\/p>\n Directly from the person;<\/p>\n<\/li>\n Through website forms and account registration;<\/p>\n<\/li>\n During checkout and payment;<\/p>\n<\/li>\n From an employer or authorised business representative;<\/p>\n<\/li>\n From payment service providers;<\/p>\n<\/li>\n From delivery and courier companies;<\/p>\n<\/li>\n From fraud-prevention and account-verification providers;<\/p>\n<\/li>\n From publicly available business records; and<\/p>\n<\/li>\n Through cookies and similar website technologies.<\/p>\n<\/li>\n<\/ul>\n We may process personal information to:<\/p>\n Create and manage customer accounts;<\/p>\n<\/li>\n Verify customer or business details;<\/p>\n<\/li>\n Process and fulfil orders;<\/p>\n<\/li>\n Receive and verify payments;<\/p>\n<\/li>\n Issue quotations, invoices and credit notes;<\/p>\n<\/li>\n Arrange delivery or collection;<\/p>\n<\/li>\n Send order and delivery updates;<\/p>\n<\/li>\n Process returns, exchanges, refunds and warranty claims;<\/p>\n<\/li>\n Respond to enquiries, requests and complaints;<\/p>\n<\/li>\n Prevent fraud, theft and misuse;<\/p>\n<\/li>\n Maintain website and account security;<\/p>\n<\/li>\n Keep accounting and transaction records;<\/p>\n<\/li>\n Comply with tax, legal and regulatory obligations;<\/p>\n<\/li>\n Recover amounts lawfully owed;<\/p>\n<\/li>\n Improve our website, products and customer service;<\/p>\n<\/li>\n Conduct internal reporting and analytics;<\/p>\n<\/li>\n Administer promotions; and<\/p>\n<\/li>\n Send marketing communications where permitted.<\/p>\n<\/li>\n<\/ul>\n Where information is required to process an order, failure to provide it may prevent us from accepting or completing the order.<\/p>\n We process personal information where:<\/p>\n It is necessary to perform a contract or complete an order;<\/p>\n<\/li>\n The person has provided consent;<\/p>\n<\/li>\n Processing is required by law;<\/p>\n<\/li>\n Processing protects a legitimate interest of the person;<\/p>\n<\/li>\n Processing is necessary for our legitimate business interests; or<\/p>\n<\/li>\n Another lawful basis is available under POPIA.<\/p>\n<\/li>\n<\/ul>\n J&E Cash ‘n Carry may send information about specials, promotions, new products and other offers where the recipient has consented or where such communication is otherwise permitted by law.<\/p>\n Recipients may unsubscribe at any time by:<\/p>\n Selecting the unsubscribe link in an email;<\/p>\n<\/li>\n Following the opt-out instructions in the communication;<\/p>\n<\/li>\n Updating their account preferences; or<\/p>\n<\/li>\n Emailing info@je.co.za<\/a>.<\/p>\n<\/li>\n<\/ul>\n Opting out of marketing communications will not prevent us from sending transactional messages relating to orders, payments, deliveries, security or customer-service requests.<\/p>\n Our website may use cookies and similar technologies to:<\/p>\n Keep the website functioning;<\/p>\n<\/li>\n Maintain secure login sessions;<\/p>\n<\/li>\n Remember shopping-cart contents;<\/p>\n<\/li>\n Save website preferences;<\/p>\n<\/li>\n Measure website traffic;<\/p>\n<\/li>\n Understand how visitors use the website;<\/p>\n<\/li>\n Detect suspicious activity; and<\/p>\n<\/li>\n Provide relevant advertising where permitted.<\/p>\n<\/li>\n<\/ul>\n Essential cookies may be required for the online store to operate correctly.<\/p>\n Visitors may manage non-essential cookies through the website\u2019s cookie notice or their browser settings. Disabling cookies may affect certain website functions.<\/p>\n We may share necessary personal information with trusted third parties, including:<\/p>\n Banks and payment gateways;<\/p>\n<\/li>\n Courier and delivery companies;<\/p>\n<\/li>\n Warehousing and fulfilment providers;<\/p>\n<\/li>\n Website hosting providers;<\/p>\n<\/li>\n IT and cybersecurity providers;<\/p>\n<\/li>\n Email, SMS and communication providers;<\/p>\n<\/li>\n Analytics providers;<\/p>\n<\/li>\n Fraud-prevention and verification providers;<\/p>\n<\/li>\n Accountants, auditors, insurers and legal advisers; and<\/p>\n<\/li>\n Government departments, regulators or law-enforcement authorities where legally required.<\/p>\n<\/li>\n<\/ul>\n These service providers may only process the information for authorised purposes or as otherwise permitted by law.<\/p>\n J&E Cash ‘n Carry does not sell personal information to unrelated third parties.<\/p>\n Some service providers may process or store personal information outside South Africa.<\/p>\n Where information is transferred internationally, we will take reasonable steps to ensure that the recipient is subject to appropriate privacy and security protections as required by applicable law.<\/p>\n Personal information is retained only for as long as reasonably necessary to:<\/p>\n Complete the purpose for which it was collected;<\/p>\n<\/li>\n Maintain transaction and customer records;<\/p>\n<\/li>\n Fulfil contractual obligations;<\/p>\n<\/li>\n Resolve disputes;<\/p>\n<\/li>\n Prevent fraud;<\/p>\n<\/li>\n Enforce legal rights; and<\/p>\n<\/li>\n Comply with accounting, tax and legal requirements.<\/p>\n<\/li>\n<\/ul>\n Information that is no longer required will be securely deleted, destroyed or de-identified, subject to lawful retention requirements.<\/p>\n J&E Cash ‘n Carry uses reasonable technical and organisational safeguards designed to protect personal information against:<\/p>\n Loss;<\/p>\n<\/li>\n Theft;<\/p>\n<\/li>\n Unauthorised access;<\/p>\n<\/li>\n Unlawful processing;<\/p>\n<\/li>\n Accidental destruction;<\/p>\n<\/li>\n Alteration; and<\/p>\n<\/li>\n Unauthorised disclosure.<\/p>\n<\/li>\n<\/ul>\n Safeguards may include access restrictions, secure passwords, staff permissions, system monitoring, backups, encryption, secure payment providers and confidentiality obligations.<\/p>\n No online service can guarantee complete security. Customers are responsible for protecting their account passwords and must notify us if they suspect unauthorised access.<\/p>\n Where there are reasonable grounds to believe that personal information has been accessed or acquired by an unauthorised person, we will investigate the incident.<\/p>\n We will notify affected persons and the Information Regulator where notification is required by law.<\/p>\n Subject to POPIA and other applicable laws, a person may request to:<\/p>\n Confirm whether we hold their personal information;<\/p>\n<\/li>\n Access their personal information;<\/p>\n<\/li>\n Correct inaccurate or incomplete information;<\/p>\n<\/li>\n Delete or destroy information that we are no longer authorised to retain;<\/p>\n<\/li>\n Object to certain processing;<\/p>\n<\/li>\n Withdraw consent where processing is based on consent;<\/p>\n<\/li>\n Object to direct marketing; and<\/p>\n<\/li>\n Lodge a privacy complaint.<\/p>\n<\/li>\n<\/ul>\n We may request proof of identity before processing a privacy request.<\/p>\n1. Introduction<\/h2>\n
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2. Responsible party<\/h2>\n
423 W.F. Nkomo Street
Pretoria West
0183
South Africa<\/p>\n
Email:<\/strong> info@je.co.za<\/a>
Website:<\/strong> www.je.co.za<\/a><\/p>\n3. Personal information we collect<\/h2>\n
Identification and account information<\/h3>\n
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Contact information<\/h3>\n
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Order and transaction information<\/h3>\n
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Payment information<\/h3>\n
Website and device information<\/h3>\n
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Communications<\/h3>\n
4. How information is collected<\/h2>\n
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5. How we use personal information<\/h2>\n
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6. Grounds for processing<\/h2>\n
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7. Marketing communications<\/h2>\n
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8. Cookies<\/h2>\n
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9. Sharing personal information<\/h2>\n
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10. International processing<\/h2>\n
11. Retention of information<\/h2>\n
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12. Security<\/h2>\n
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13. Security compromises<\/h2>\n
14. Privacy rights<\/h2>\n
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