{"id":18,"date":"2026-10-07T09:22:35","date_gmt":"2026-10-07T09:22:35","guid":{"rendered":"https:\/\/je.adibdemos.co.za\/?page_id=18"},"modified":"2026-10-07T11:22:58","modified_gmt":"2026-10-07T09:22:58","slug":"faqs","status":"publish","type":"page","link":"https:\/\/je.adibdemos.co.za\/?page_id=18","title":{"rendered":"FAQs"},"content":{"rendered":"

Frequently Asked Questions<\/h1>\n

Everything you need to know about shopping online with J&E Cash n Carry, including minimum order value, delivery, collection, payments and returns.<\/p>\n

\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg>
\n\t\t\t\t\t\t\t\t<\/path><\/svg>
\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is J&E Cash n Carry?<\/a>
\n\t\t\t\t\t<\/h4>\n

\t\t\t\t\tJ&E Cash n Carry is a South African cash-and-carry business offering groceries, beverages, household essentials, personal care, cleaning products, kitchenware and other everyday products through its online store.<\/p>\n

\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg>
\n\t\t\t\t\t\t\t\t<\/path><\/svg>
\n\t\t\t\t\t\t\t\t\t\t\t\tIs there a minimum online order value?<\/a>
\n\t\t\t\t\t<\/h4>\n

\t\t\t\t\tYes. The minimum online order value is R2,500. Your cart must reach the minimum product order value before you can proceed to checkout.<\/p>\n

\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg>
\n\t\t\t\t\t\t\t\t<\/path><\/svg>
\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I place an online order?<\/a>
\n\t\t\t\t\t<\/h4>\n

\t\t\t\t\tBrowse the online store, add the products and quantities you need to your cart, review your order, and proceed to checkout once the minimum order value has been reached. Complete your delivery or collection details and select one of the payment methods available at checkout.<\/p>\n

\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg>
\n\t\t\t\t\t\t\t\t<\/path><\/svg>
\n\t\t\t\t\t\t\t\t\t\t\t\tHow are delivery charges calculated?<\/a>
\n\t\t\t\t\t<\/h4>\n

\t\t\t\t\tAvailable delivery options and any applicable delivery charges are shown during checkout. Charges may vary depending on the delivery destination, order size and the delivery service available for your order.<\/p>\n

\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg>
\n\t\t\t\t\t\t\t\t<\/path><\/svg>
\n\t\t\t\t\t\t\t\t\t\t\t\tCan I collect my order?<\/a>
\n\t\t\t\t\t<\/h4>\n

\t\t\t\t\tWhere collection is offered at checkout, you may select the collection option instead of delivery. Please follow the collection instructions supplied with your order and bring the information required to identify the order.<\/p>\n

\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg>
\n\t\t\t\t\t\t\t\t<\/path><\/svg>
\n\t\t\t\t\t\t\t\t\t\t\t\tWhen should I collect a collection order?<\/a>
\n\t\t\t\t\t<\/h4>\n

\t\t\t\t\tCollection orders should be collected within 48 hours of placing the order, unless J&E Cash n Carry advises you otherwise. Please make sure the order is ready for collection before travelling to the collection point.<\/p>\n

\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg>
\n\t\t\t\t\t\t\t\t<\/path><\/svg>
\n\t\t\t\t\t\t\t\t\t\t\t\tWhich payment methods can I use?<\/a>
\n\t\t\t\t\t<\/h4>\n

\t\t\t\t\tThe payment methods currently available for your order will be displayed at checkout. Please follow the checkout instructions for the payment method you select.<\/p>\n

\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg>
\n\t\t\t\t\t\t\t\t<\/path><\/svg>
\n\t\t\t\t\t\t\t\t\t\t\t\tAre products always available after I order?<\/a>
\n\t\t\t\t\t<\/h4>\n

All products are subject to stock availability. If an item cannot be supplied after your order is placed, J&E Cash n Carry may contact you to arrange an appropriate adjustment, replacement where agreed, or refund for the affected item.<\/p>\n

\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg>
\n\t\t\t\t\t\t\t\t<\/path><\/svg>
\n\t\t\t\t\t\t\t\t\t\t\t\tCan I return an item because I changed my mind?<\/a>
\n\t\t\t\t\t<\/h4>\n

Change-of-mind returns are not automatically accepted. Any request is subject to assessment and approval by J&E Cash n Carry, taking into account the condition and nature of the goods and any rights that apply under South African law.<\/p>\n

\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg>
\n\t\t\t\t\t\t\t\t<\/path><\/svg>
\n\t\t\t\t\t\t\t\t\t\t\t\tWhat if I receive the wrong or damaged product?<\/a>
\n\t\t\t\t\t<\/h4>\n

Please contact J&E Cash n Carry as soon as reasonably possible with your order number and details of the issue. Photos of the product and packaging may be requested so that the matter can be assessed and resolved.<\/p>\n

\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg>
\n\t\t\t\t\t\t\t\t<\/path><\/svg>
\n\t\t\t\t\t\t\t\t\t\t\t\tHow do refunds work?<\/a>
\n\t\t\t\t\t<\/h4>\n

Refunds are processed only once a refund has been approved or where a refund is required by applicable law. Where possible, refunds will be processed using the original payment method or another method agreed with J&E Cash n Carry.<\/p>\n

\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg>
\n\t\t\t\t\t\t\t\t<\/path><\/svg>
\n\t\t\t\t\t\t\t\t\t\t\t\tCan I place a bulk order?<\/a>
\n\t\t\t\t\t<\/h4>\n

Yes. J&E Cash n Carry supplies a wide range of products suitable for bulk purchasing. For large or specialised requirements, contact the team before ordering so that stock availability and fulfilment can be discussed.<\/p>\n

\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg>
\n\t\t\t\t\t\t\t\t<\/path><\/svg>
\n\t\t\t\t\t\t\t\t\t\t\t\tCan prices or product information change?<\/a>
\n\t\t\t\t\t<\/h4>\n

Yes. Prices, promotions, pack sizes, product images and availability may change from time to time. The information shown at checkout at the time your order is submitted will apply, subject to correction of genuine errors and applicable law.<\/p>\n

\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg>
\n\t\t\t\t\t\t\t\t<\/path><\/svg>
\n\t\t\t\t\t\t\t\t\t\t\t\tHow is my personal information used?<\/a>
\n\t\t\t\t\t<\/h4>\n

Personal information supplied through the website is used for purposes such as processing orders, arranging delivery or collection, providing customer support, administering accounts, preventing fraud and operating the website. Please see the Privacy Policy for full details.<\/p>\n","protected":false},"excerpt":{"rendered":"

Frequently Asked Questions Everything you need to know about shopping online with J&E Cash n Carry, including minimum order value, delivery, collection, payments and returns. What is J&E Cash n Carry? J&E Cash n Carry is a South African cash-and-carry business offering groceries, beverages, household essentials, personal care, cleaning products, kitchenware and other everyday products […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/template-faq.php","meta":{"footnotes":""},"class_list":["post-18","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/je.adibdemos.co.za\/index.php?rest_route=\/wp\/v2\/pages\/18","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/je.adibdemos.co.za\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/je.adibdemos.co.za\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/je.adibdemos.co.za\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/je.adibdemos.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=18"}],"version-history":[{"count":1,"href":"https:\/\/je.adibdemos.co.za\/index.php?rest_route=\/wp\/v2\/pages\/18\/revisions"}],"predecessor-version":[{"id":46,"href":"https:\/\/je.adibdemos.co.za\/index.php?rest_route=\/wp\/v2\/pages\/18\/revisions\/46"}],"wp:attachment":[{"href":"https:\/\/je.adibdemos.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=18"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}